iQTechnology (iQT) – Voice Clarity. Uncompromised.

We’ve patented the science of providing consistent, high-call quality connections because your customers simply expect it.

NetworkIP has developed a superior method of quantifying domestic and international termination quality. iQTechnology® is an industry-first method of managing call quality from an end-user’s perspective that is unsurpassed by any other telecommunications carrier. iQT continually monitors, in real-time, consumer behavior; identifying fast-busy signals, dead air, poor audio quality and cut-offs down to a specific geographical area and instantaneously adjusts call routing to optimize performance. The results are higher percentages of successful calls, optimal call quality, a better end-user experience and fewer trouble tickets.

“Automation and expert systems are key. iQT monitors human behavior and identifies problems and implements corrective measures automatically so that our customers can focus on the growth of their business.” – Pete Pattullo,  President & CEO

Out With the Old…
Traditional telecom voice quality measurement involved tracking customer service complaints and limited, antiquated call trending methods like ASR (answer seizure ratio) and ACD (average call duration), all of which require very large volumes of calls to determine negative call quality. These traditional measures fail to precisely model what actual consumers experience during a call. It can literally take thousands of calls to know that a specific carrier is delivering poor call quality before a decision is made. By then, it’s simply too late. The damage to the end-user’s perception has already been done.

…In With the New
iQT uses advanced algorithms to monitor and analyze end-user call attempts, patterns and other behavior in real-time and automatically removes carrier routes that do not meet minimum quality standards. Additionally, iQT is agnostic to the underlying technologies – VoIP, TDM, etc. – used by carriers connecting the calls. It focuses on the end-user experience regardless of how the call is connected.

Know Your Business
iQT also provides you with a quality and rating dashboard. This powerful tool offers you visibility into any particular country/region along with rate forecasting. This enables you to make better business decisions such as making a commitment to distribute products targeted to a particular destination.

Your Connections. Our Commitment.
iQT demonstrates the company’s commitment to deliver the best connections for valued prepaid and stored-value product and service distributors. iQT provides NetworkIP’s support team with advanced alerting tools such as early warning detection and interactive daily reports. Automation and expert systems are key. iQT monitors human behavior and identifies problems and implements corrective measures automatically so that our customers can focus on the growth of their businesses.

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