Your Customers are Vital to the Success of Your Business —
Do More for Them.

NetworkIP’s Customer Service provides you with experienced call center services, enabling you to maintain positive long-term relationships with your customers.

Since 1998, NetworkIP has made it a top priority to offer distributors and resellers the best in customer service. NetworkIP’s call center is based in Monterrey, Mexico with a focus on Mexico-based retail products. Agents speak both English and Spanish and can solve most customer issues in an average of less than three minutes.

Experience Matters but so Does Technology.
Human-to-human communication is our priority, but NetworkIP also understands the importance of utilizing advanced tools to manage, report and review cases. NetworkIP’s Customer Service website is fully integrated into the trouble ticketing system, and agents have the ability to complete calls for end-users that need assistance.

NetworkIP’s Customer Service gives you the ability to download and listen to customer service calls so that you have a better handle on your brands. Additionally, reports  are generated  on a weekly basis to show daily statistics followed by a monthly roll-up.

NetworkIP is 100% committed to the satisfaction of your customers.

Click to view all services or contact a NetworkIP representative for more information.