Patent Approved for NetworkIP's iQ Technology™;
Delivers Best-in-Class Call Monitoring, Quality and Termination
Mar 30, 2005
Contact:
Neil Vineberg
Vineberg Communications
631-288-6933
Neil@VinebergCommunications.com
DALLAS (March 30) -- NetworkIP, a leader in stored value solutions, has received approval from the U.S. Patent and Trademark Office for a patent on iQ TechnologyT (iQT), an exclusive suite of tools that measure call quality and termination. NetworkIP has patented both the algorithms and software to model end-user perception of voice quality in a telecommunications network.
iQT monitors and analyzes, in real time, the end-user experience, identifying and pinpointing when callers experience fast-busy signals, dead air, poor audio quality and cut offs. IQ Technology is agnostic to the underlying technologies - VoIP, TDM, etc. - used by carriers connecting the calls. Instead, it focuses on the end-user experience regardless of how the call is connected.
Traditional telecom measures of voice quality, such as ASR (answer-supervision ratio), ACD (average call duration), and PDD (post-dial delay) fail to detect negative voice quality under certain conditions, precisely because these traditional measures fail to model what actual end-users (the people who actually pick up the phone to make telephone calls) experience during a call. NetworkIP's iQ Technology uses a set of algorithms to monitor and analyze end-user call attempts in real time and automatically removes carrier routes that do not meet minimum quality.
"In this chaotic and cost cutting telecom industry, NetworkIP's iQT technology allows us to quantify and ensure a more successful end-user experience," said Pete Pattullo, NetworkIP CEO and President. "Since 1998 we have set the industry standard for reliability, functionality and ingenuity by offering best quality service, robust network capacity, and patented customer management tools. iQT underscores our commitment to deliver the best connections for our valued distributors of prepaid and stored value products and services."
For prepaid distributors and their customers, the results are higher percentages of successful calls, better call quality and fewer trouble tickets.
NetworkIP is also the only service bureau where customers can review daily, weekly and monthly iQT scores on a country-by-country basis before they commit to printing and distributing prepaid cards targeted to those destinations.
"If you don't know your iQT score on a country-by-country basis, you're operating blindly as a prepaid products and services distributor and missing a key asset in your portfolio. As a NetworkIP customer, you have full access to iQT and you are assured of running your business through the most responsive and the most innovative voice quality management system in the industry," added Pattullo.
About NetworkIP
NetworkIP is changing the way businesses and people grow and enhance their connections. Since 1998, the company has innovated patented and best-in-class stored value technologies, systems and integrated services that ensure reliability, minimize complexity and increase profitability. A privately held company and a leader in stored value solutions, NetworkIP sets industry standards for quality, integrity and functionality. For more information on how to enhance your valued connections, please visit: www.NetworkIP.net.
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